博科产品保修状态查询

博科产品保修状态查询，请发送邮件到yangg@brocade.com
邮件中请提供您的产品序列号，建议使用如下英文模版（红色部分请替换成您个人的信息）

Hello,
Please help to check below product warranty status, thanks!

Serial Number: xxxxxx
Start date:
End date:
End user name:

Your name

Your telephone number

Brocade 产品支持服务

博科公司将为Brocade、原Foundry、原McData、原CNT客户提供续保技术支持服务。
如有续保要求，欢迎您联系我们。联系人：尤颖联系电话：010-85298227

产品售后技术支持（包括保修）热线
中国大陆：800 810 2508（中文拨2，提示后请再拨2）
中国香港：001 800 2834 2733

欲了解产品售后技术支持详细内容及流程，请浏览http://www.brocade.com/services-support/index.page

服务描述

IP产品Brocade原厂服务（TechNet ）

Telephone Support	Web Support	Email Support	Software Updates	硬件更换 Hardware Replacement	随硬件订单的部件号Initial Order SKU	续保服务订单的部件号 Renewal Order SKU
银牌技术支持TECHNET SILVER
24 x 7	24 x 7	24 x 7	Yes	3 day return to factory三天返厂维修	SVC-SILVER	SVC-RSILVER
金牌技术支持TECHNET GOLD
24 x 7	24 x 7	24 x 7	Yes	Next Business Day下一工作日	SVC-GOLD	SVC-RGOLD
白金四小时备件TECHNET TITANIUM – 4 HOUR PARTS
24 x 7	24 x 7	24 x 7	Yes	4-hour advance(parts only)四小时备件	SVC-T4	SVC-RT4
白金四小时备件和人工TECHNET TITANIUM – 4 HOUR PARTS and ONSITE LABOR
24 x 7	24 x 7	24 x 7	Yes	4-hour advance with onsite technician (parts and onsite labor) 四小时（备件和人工）	SVC-T4-OS	SVC-RT4-OS
软件支持SOFTWARE SUPPORT
24 x 7	24 x 7	24 x 7	Yes	NA无	SVC-SW24X7	SVC-RSW24X7

欲了解更多信息请点击：http://www.foundrynet.com/ss/services/services-offerings/

SAN产品Brocade原厂服务

Essential Brocade Direct Support Plans	High-Availability Support	Pair-of-Hands Support	Standard Support	Advanced Replacement Support	Mission-Critical Support for Channel Extension Products	Software Technical Support 9×5	Software Technical Support 24×7
Telephone Support	24×7 Access	24×7 Access	24×7 Access	24×7 Access	24×7 Access	9×5 Access (Local Time)	24×7 Access
Online Support and Trouble Ticketing	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Software Releases	Bug Fixes and Maintenance Updates	Bug Fixes and Maintenance Updates	Bug Fixes and Maintenance Updates	Bug Fixes and Maintenance Updates	Bug Fixes and Maintenance Updates	Bug Fixes and Maintenance Updates	Bug Fixes and Maintenance Updates
Hardware Repair/ Replacement	4-hour onsite hardware repair (labor and parts)	4-hour replacement parts onsite	Next- business- day onsite hardware repair (labor and parts)	2-business -day replacement parts onsite	4-hour onsite hardware repair (labor and parts)	None	None